FAQ
Questions we answer every week
Pricing, rollout, customisation, languages, security and support — the honest version, including where this system is not the right choice.
Customization
Customisation
How do we request a change after going live?
Through your account engineer. Configuration changes — fields, approvals, roles, formats, taxes — are usually same-week. Larger module work is scoped and scheduled.
Can you match our existing document formats?
Yes, including the layout your buyers and auditors already accept. Bring a sample of each printed document to the discovery call.
Demo
The live demo
What can I do inside the demo?
Open every module and every report, filter, drill down and inspect documents. Forms open so you can see the fields, but nothing you type is saved — the data resets so the next visitor sees a clean plant.
Do I need to install anything?
No. It runs in the browser, on a laptop or a phone. The demo login is on the login page itself.
General
About the product
Is this a real product or a demo build?
It is a working ERP that runs a European towel manufacturing plant today. The public demo is the same build, loaded with four months of documents — sales orders, production, quality, payroll, vouchers — so you are judging the real thing, not a slide deck.
Can it be customised for a business that is not a factory?
Yes. The engine underneath — documents, stock ledger, double-entry accounting, approvals, roles, reporting — is industry agnostic. We reshape the modules, forms, documents and reports around your process. Tell us how you work and we will show you the shape it would take.
Which languages are supported?
Any language you need, including right-to-left scripts. The interface is fully translatable and we deliver the language files with your deployment. Documents and reports can print in a different language from the interface if your buyers need that.
How long does implementation take?
A standard manufacturing deployment runs four to eight weeks: masters and opening balances first, then live documents module by module. A customised build depends on scope and is quoted after a discovery call.
Do we have to move all departments at once?
No. Most plants start with stores, purchase and sales, then bring production, quality and payroll in once the floor is comfortable. Approvals are switched on module by module when you are ready.
Implementation
Implementation
What do you need from us to start?
Item masters, buyers and suppliers, opening stock and opening balances, plus one person per department who knows the real process. We do the loading and validation.
Do you train our staff?
Yes — role-based sessions for each department, plus a written workflow document and an in-app standard-operating-procedure page your staff can open any time.
Pricing
Pricing and licensing
Is pricing per user or per plant?
Per plant, with a user band included in each plan. You are not penalised for giving a supervisor or a store keeper their own login — which is exactly what makes the data trustworthy.
What is the discount for paying yearly?
Yearly billing gives you two months free compared with monthly — the toggle on the pricing table shows the exact figure per plan.
Is there a free trial?
The live demo is open with no form and no time limit. When you are serious, we load a trial environment with your own masters so you can test with your real items and buyers.
What is not included in the subscription?
Data migration from an old system, on-site training and custom development are quoted separately, because they depend entirely on what you already have. Hosting, backups, SSL and updates are included.
Can we buy it outright instead of subscribing?
Yes. A one-time licence with optional annual support is available, and source-code handover or escrow can be arranged for Enterprise and custom builds.
Security
Security and hosting
Where does our data live?
On the hosting you choose: our managed cloud, your own cloud account, or your server inside the plant. Nothing is shared between tenants — every customer gets a separate database.
Who can see what?
Roles are defined per department with view, create, edit and delete rights per module, and every request is checked on the server. Hiding a menu is not our security model.
Are documents ever deleted?
Posted documents are never silently deleted. Cancellation reverses the stock and ledger effect and stays on the record with a reason and the user who did it.