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Refund policy

When money comes back, and when it does not.

First month

If a new subscription is cancelled within thirty days of going live and no custom development has been delivered, the subscription fee for that period is refunded in full.

Yearly terms

A yearly term cancelled mid-year is refunded pro rata for whole unused months, less the discount already taken against monthly pricing.

Implementation and custom work

Delivered implementation and development work is not refundable, because the effort is already spent. Undelivered milestones are refunded in full.

How to request

Write to hello@fugenservices.co.uk from the billing contact address. Refunds are processed within ten business days to the original payment method.

Related questions

Asked about this

Is this a real product or a demo build?

It is a working ERP that runs a European towel manufacturing plant today. The public demo is the same build, loaded with four months of documents — sales orders, production, quality, payroll, vouchers — so you are judging the real thing, not a slide deck.

Can it be customised for a business that is not a factory?

Yes. The engine underneath — documents, stock ledger, double-entry accounting, approvals, roles, reporting — is industry agnostic. We reshape the modules, forms, documents and reports around your process. Tell us how you work and we will show you the shape it would take.

Which languages are supported?

Any language you need, including right-to-left scripts. The interface is fully translatable and we deliver the language files with your deployment. Documents and reports can print in a different language from the interface if your buyers need that.

How long does implementation take?

A standard manufacturing deployment runs four to eight weeks: masters and opening balances first, then live documents module by module. A customised build depends on scope and is quoted after a discovery call.

Do we have to move all departments at once?

No. Most plants start with stores, purchase and sales, then bring production, quality and payroll in once the floor is comfortable. Approvals are switched on module by module when you are ready.

Next step

See it running on a real plant before you talk to anyone

The demo opens with four months of live documents — orders, batches, inspections, payroll and books that tie. Walk through it yourself, then bring us your process.

Open the live demo Book a walkthrough

No form for the demo. No card. No installation.
Or call +44 7488 265083 · hello@fugenservices.co.uk