First month
If a new subscription is cancelled within thirty days of going live and no custom development has been delivered, the subscription fee for that period is refunded in full.
Yearly terms
A yearly term cancelled mid-year is refunded pro rata for whole unused months, less the discount already taken against monthly pricing.
Implementation and custom work
Delivered implementation and development work is not refundable, because the effort is already spent. Undelivered milestones are refunded in full.
How to request
Write to hello@fugenservices.co.uk from the billing contact address. Refunds are processed within ten business days to the original payment method.